Account Self Exclusion
Where you opt to self-exclude from account(s), this will apply to all of your Gala Coral Group accounts (where located, defined as Coral online, Coral Telebet, Coral Connect, Galabingo.com and Galacasino.com).
Where the request is made by contacting our Customer Services Team, your accounts will be temporarily frozen pending the return of the form.
Within the My Account section you will be able to implement many of the Responsible Gambling tools detailed on this page eg. Deposit limits, Session limits, Time Outs and Self-Exclusion.
If you wish to Self-Exclude without contacting a member of the Customer Services team you are able to do so while logged into your account. This is one of the ‘Other Options’ available within the Responsible Gambling section of the My Account menu.
Once you have selected ‘Request Self-Exclusion’ you will be prompted to confirm your email address.
Once you have confirmed your email address and that you wish to proceed with your Self-Exclusion request you will be taken to the next step in the process.
The next step is to inform you that following confirmation your account will be frozen and any associated accounts will be frozen within 24 hours. A downloadable version of the form will then be sent to your email address which you will need to complete and return in order to complete the Self-Exclusion.
We will close any accounts you hold with us within 48 hours of receiving your form and return any remaining balance to you (any ‘running’ bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request). We will confirm to you by e-mail, on your registered e-mail account, once we have put the exclusion in place.
Please note that if you have requested to self-exclude from your accounts as part of a Coral shop self-exclusion process, it may take up to 5 working days for this to be applied.
Please note that you should also Self-Exclude from all other operators. See our Help and Support section for contact details of regulatory and protection help and advice (eg. Gamcare).
The Self-Exclusion will only be implemented upon receipt of the complete form. If you do not wish to return the forms and decide that you no longer wish to Self-Exclude your account, you will be able to request for your account to be reopened. This can be done by contacting our Customer Services team