Returning from Self Exclusion
At the end of a self-exclusion period, you can discuss your options with a member of Coral staff.
For self-exclusions requested via our online Customer Services Team, you’ll need to telephone the Team to discuss next steps.
For self-exclusions requested via our shop team, you can approach a member of staff in the shop where the form was submitted or by calling our Customer Care Team.
In either case, you may then decide to either renew your self-exclusion for a further period, or opt to resume access to Coral accounts or Coral shops (or both if you originally requested to self-exclude from both shops and accounts together). This is known as ‘reinstatement’.
If you choose to reinstate, you will be given a 24 hour cooling off period after which the exclusion will be lifted unless you contact us again within this timeframe and request for your self-exclusion to remain in place for a further period. If you make a request to reinstate with our shop team, you’ll be asked to complete a form confirming that you wish to return.
Any accounts which form part of your self-exclusion agreement will remain closed pending any reinstatement.
Where shops are part of your agreement, this part of your self-exclusion will remain in place for a further 6 months after the 12 months has elapsed (at which point it will be terminated) unless you renew the agreement as above, or complete reinstatement.
If the shop part of a self-exclusion has terminated, any accounts linked to the original agreement may only be reinstated by contacting our Customer Services Team and after a 24 hour ‘cooling off’ period has been observed.
Similarly, if as part of an agreement you requested to self-exclude from accounts for a longer period than in our shops, any accounts may only be reinstated at the end of that period by contacting our Customer Services Team and after a 24 hour ‘cooling off’ period has been observed. You may however reinstate with Coral shops by contacting your ‘primary’ Coral shop or the Customer Care Team.
Finally, any accounts linked to a self-exclusion agreement may not be reinstated until any other existing Coral shop self-exclusion agreement has terminated or the reinstatement process has completed.
Your account will only be ‘opted in’ to receive marketing material if you confirm this during the reactivation process or subsequently.